Ultimately, the Data Talks Sports CDP is a cross-functional platform that helps align departments to have one single reliable data source with up-to-date data to inform all decision-making in an organization. This allows every department to optimize their decision-making and thus improve performance on all levels of your sports organization, ensuring that you sell more tickets, and merchandise and negotiate sponsorship agreements of higher value. While every sports organization is different, three main departments benefit from a CDP: Marketing, Commercial, and Management.
Marketing teams (generally Coordinators, Managers, and Directors) love to use the inbuilt self-service analytics in the CDP to capture transactional, behavioral, and other types of supporter data, allowing marketers to gain a complete view of each supporter. They use the Segment Builder to create supporter segments based on their supporter data. And unlike marketing automation tools, marketers can segment supporters based on their behavior data, which is unique to customer data platforms. Once they have created a segment, marketers can target their supporter segments with tailored email and SMS campaigns they know supporters will appreciate. By sending personal and relevant campaigns to each supporter, marketers can feel confident that each campaign will support their main revenue goals: selling more tickets and merchandise and negotiating sponsorship agreements of higher value.
The Commercial teams (generally commercial managers and Chief Commercial Officers) love using the CDP because the supporter data and insights in the CDP allow them to take all their commercial goals to the next level: from forming better strategic partnerships to gaining a competitive advantage, implementing and executing short and long-term plans to delivering development and financial goals across sponsorships, marketing, fundraising, merchandising, and events. In addition, supporter insights in the CDP allow the Commercial team to look beyond existing goals and uncover new revenue opportunities.
The Management teams (from managers to VPs) love that the Data Talks Sports CDP helps drive more data-driven decision-making throughout their organization and empowers departments to adopt more of a data focus. The CDP allows them to set more accurate revenue targets and increase return on investment on all team efforts.